Our policies are listed below
To ensure you get an appointment when you wish and with whom you want, we recommend you schedule your next appointment prior to leaving the Salon Spa. Any multiple service bookings, groups or standing appointments will require a credit card to reserve your appointment(s).
Prices are subject to change without notice.
A Credit Card or Gift Card is required to reserve any package. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. When canceling a Spa Package or Multiple Services we require 48 hours notice of cancellation.
- If you miss an appointment without notifying Bell Tower with 24 hour notice, in order to reschedule your appointment, you will need to secure it with a Credit Card. For groups, if cancellation is not made prior to 48 hours before appointments, the credit card on file will be charged 50% of the value of all services scheduled.
- If you miss a second appointment without notifying Bell Tower, you will be charged 50% of the value of all subsequent services that you miss without notification. To reserve any spa service valued at $75.00 or more, a credit card is required.
- Exceptions will be made for weather related cancellations or emergencies at the discretion of Bell Tower management
- Salon & Medi-Spa: Products may be returned, for a full refund, within 14 days of purchase. After 14 days, products may be exchanged only. After a period of 45 days, all product sales are FINAL.
- Store: Returns and exchanges are accepted with original tags attached within 7 days of purchase. Clearance merchandise and Special Occasion Dresses are FINAL SALE.
If you are late for your appointment, your treatment time will be reduced in order to finish on time, so the next scheduled guest is not inconvenienced. The fee for the appointment will remain the same.
- Salon - Due to safety considerations, please refrain from bringing your children to the Salon unless they are having services done.
- Spa - The spa is an adult spa only. Children under 16 years of age are not permitted without being accompanied by a parent.
Our spa and salon consultants will assist you in selecting imaginative gifts of well being and style, which will be presented with a personalized gift certificate. We accept Phone, Mail and Online orders.
- All Gift Certificate sales are FINAL.
- Gift Certificates must be presented to be redeemed. We are unable to locate or reissue lost or stolen gift certificates.
- An existing Gift Certificate can not be used to purchase a new Gift Certificate.
- All Bell Tower Gift Certificates have no expiration date.